Shipping policy

Delivery of the goods. We shall send you an email to confirm the goods have been dispatched and shall aim to dispatch the goods to your nominated address within 48 hours of your order being accepted by us.

Shipping times. The shipping time varies depending on the destination country. The below outlines expected shipping times:

United Kingdom - 3 days
Europe - 10 days
Rest of the World - 14 days

COVID-19 Notice. The Coronavirus (COVID19) pandemic is having a significant impact on the shipping sector. Please note that the shipping times may not be reliable at present and we may not be able to control any unforeseen disruptions, but we seek your kind understanding as we all tide over through these tough times - together.

Delivery costs. The costs of delivery to you will be as displayed on our website.

We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any goods you have paid for but not received.

If you are not at home when the product is delivered. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, the delivery company will inform you of how you may receive your goods. You should refer to the terms and conditions of the delivery company for more information.

If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract and you will receive a refund for any goods you have paid for but not received, less any delivery charges and other administrative charged involved in delivering, handling and storing your goods.

International delivery. We deliver to the countries listed on our website. However, there are restrictions on some goods for certain international destinations, so please review the information on that page carefully before ordering goods.

If you order goods from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable or responsible if you break any such law.

Goods packaging may vary. The packaging of the product may vary from that shown in images on our websites.

When you become responsible for the goods. Goods will be your responsibility from the time we deliver the goods to the address you gave us.

When you own goods. You own the goods once we have received payment in full.

When we will pay the costs of return. We will pay the costs of return:

(i) if the goods are faulty or misdescribed; or

(ii) if you are cancelling your order because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances you must pay the costs of return.